No, you don't have to. You can shop and checkout as a guest every time. However, by creating an account with us, this will allow you to order without having to enter your details each time you shop with us. You can register now or you can start shopping first and create your account before checking out on the cart page.

Click on the profile icon in the header and select the "Create Account" option.

Browse for the items you want and add them to your shopping cart. Once you're done, you can proceed to your cart and checkout. Please check and make sure all information is correct before confirming payment.

Unfortunately, we cannot cancel an order once it has been placed. This will allow us to package your orders more efficiently and minimize errors. It is advisable to check your order before finalizing.

Enter the coupon code in the field provided in the "Apply Discount Coupon" section and click “Apply Discount” on your shopping cart page before proceeding to checkout. Please note that we cannot manually apply the coupon code to your product if you did not enter it during checkout. Please make sure that all information is correct before confirming your purchase.

Once you have placed your order, you will receive an acknowledgement email to confirm that your orders have been received. However, please note that orders will only be shipped once your payment has been approved and your billing and shipping address has been verified. Alternatively, you can check the status of your order in “My Account” if you are a registered user.

All orders will be processed within 2 business days, excluding weekends and holidays.

Our deliveries are made by the Post Office. The deadlines are calculated according to the buyer's region, varying in the PAC and SEDEX deadlines. The information is displayed at the time of purchase or shipping simulation.

The tracking code is sent by email as soon as the product is posted. Tracking the merchandise using the tracking code is the customer's responsibility and can be done on the Correios website by clicking here

Shipping is calculated according to the weight and volume of the merchandise, and is informed before the order is finalized. We only work with express delivery, which can be carried out by Correios (PAC or SEDEX). The deadlines will also be informed before the order is finalized. For purchases over R$250, shipping via PAC is free. Shipping is paid so that the merchandise arrives at the address or close to it. If there is any restriction or due to some postal logistics, the merchandise may be held at the nearest agency for collection.

PURCHASE NOT FINALIZED: before finalizing the purchase, you can change or register a new delivery address, in the customer registration or through our call center. The new registered address will be available for new purchases in the store.
PURCHASE COMPLETED: for your security, it is not possible to change the delivery address after the purchase has been completed.

If the order delivered is different from the one purchased, please contact our customer service department through CONTACT US , located in our footer.

We ask that the customer contact us via email

In the subject line, put: FACTORY DEFECT AND YOUR ORDER NUMBER . We ask that you send a photo of the product and the defect in advance to our email: comercialrosativa22@gmail.com

This communication must occur within 90 (days) calendar days, counting from the date of receipt of the merchandise in question, under penalty of loss of warranty. After receiving the respective email, we will contact the customer again to inform them of the procedure for returning or exchanging the product.

Please read our Return and Exchange Policy.

Please email our Customer Service Team